Studio Policies

Our shared

agreements.

A few small things we ask of you so that we can give every guest — yourself included — the kind of experience the studio is designed for.

At Ritual, we strive to create a tranquil and undisturbed environment for every guest. To make that possible, we ask for your cooperation with a few quiet expectations. Thank you for honoring them — they’re part of what makes the studio feel like the studio.

I

ATMOSPHERE

Phones, guests, and the studio quiet

To maintain the tranquil environment we're known for, we kindly ask that you keep your cell phone on silent or use headphones during your appointment. We also ask that you refrain from bringing additional guests, children, or animals to your visit.

Thank you for helping us hold the space.

II

SATISFACTION

Adjustments & our promise

Your satisfaction is essential to us. If something about your service isn't quite right, we offer a two-week adjustment period from your appointment date to make it right at no additional cost.

Please reach out as soon as you notice something — the sooner we know, the better we can correct. No refunds are given on services rendered.

A two-week adjustment window. No refunds on services — but we will keep working until it feels right.

III

CANCELLATIONS

If you need to cancel or reschedule

Life shifts. We understand. If you need to make changes to your appointment, we ask for at least 24 hours' notice. Cancellations made within 24 hours will incur a fee of 50% of the service cost. Same-day cancellations (within 12 hours of the appointment) will be charged 100%.

Repeated late cancellations may affect your ability to book future appointments.

IV

NO-SHOWS

Missed appointments

In the event of a no-show, 100% of the scheduled service cost will be charged to the card on file. We are unable to make exceptions, refund these charges, or rebook clients with multiple no-shows on file.

V

LATENESS

Running behind

Things happen. If you anticipate being late, please send us a text. We hold a 15-minute lateness window — beyond that, we may need to shorten or forfeit the appointment to honor the next guest's time. A forfeited appointment will be charged at 100%.

Repeated lateness may affect future booking availability.

VI

PAYMENT

Credit card on file

To secure your appointment, we require a credit card on file. In the event of a cancellation, no-show, or excessive lateness as outlined above, we reserve the right to charge the card per these policies. Your card is securely stored and never charged outside of these circumstances.

VII

SPECIALS

Promotions & discounts

We offer different specials throughout the year for different reasons. Discounts cannot be combined and apply only to full-priced services unless explicitly stated.

Add-on services are already discounted and are not eligible for additional promotions.

Have a

question?

If anything about our policies isn't clear, we'd love to talk it through. Reach out — we'll respond within a business day.